The things people actually ask.

Usually within 48 hours of the home visit, sooner in a genuine crisis. Tell us on the first call if this week is the problem.

A care manager comes to the house for about an hour. She looks at the stairs, the bathroom, the medication and what your parent will actually accept, then gives you a written plan and a weekly cost. Nothing to sign at the end.

Yes, a minimum visit of [X] hours. Shorter visits do not work: caregivers rush, the person feels processed, and travel time makes the hourly cost absurd.

There is a service agreement, but no minimum term and no cancellation penalty. Give us [X] days notice to stop or change.

Very common, and pushing harder rarely works. We usually start with something he does not experience as care — a meal, a lift to an appointment — and let him meet the person before anything personal happens. Read how to talk to a parent who refuses help.

That is the whole promise. One primary caregiver, plus a small named backup team for illness and holidays, so you are never meeting a stranger at short notice.

You meet the proposed match before care begins. If you would rather someone else, say so — before or after the first shift, at no cost.

Tell your care manager. We rematch free and you do not have to explain why.

Employees. They are covered by WCB Alberta and our insurance, and they are supervised. Agencies that use contractors push that liability onto you.

Health Care Aides registered with the College of LPNs and HCAs of Alberta (CLHA), which has regulated HCAs since February 2026, plus dementia training for every caregiver regardless of the case. Nursing is provided by LPNs registered with the CLHA and RNs registered with the College of Registered Nurses of Alberta (CRNA).

Police check with vulnerable sector search on every hire, and references contacted by phone.

Because you should be able to work out what a week costs without a sales call. Our rates are here.

Publicly funded home care is free once a case manager has assessed an unmet need, and there is no income test. It usually does not cover housekeeping, companionship or long stretches of the day. How to get assessed.

Client Directed Home Care Invoicing. Once assessed, you can choose your own approved provider and they bill Alberta Blue Cross directly, rather than accepting whoever is assigned. You pay only the gap, if any. The detail is here.

No. Call Health Link at 811 and ask for a home care assessment. Anybody can self-refer.

Attendant care is generally an eligible medical expense federally, and the disability tax credit and Canada caregiver credit may also apply. Alberta has no separate refundable seniors' care credit. We provide itemised invoices and an annual summary. More here.

Special Needs Assistance for Seniors, up to $5,872 a year for eligible low-income seniors, can cover light housekeeping, yard work, medical alert services, and respite when the senior stays in a care centre for up to four weeks a year. It does not cover respite delivered at home. There is also the Alberta Seniors Benefit, AADL for equipment, and RAMP and SHARP for home modifications. Details.

Monthly, itemised by date, hours and type of care, by [email or post]. Payment by [methods].

Anything requiring a regulated professional beyond the caregiver's scope, heavy cleaning, home repairs, and handling money beyond an agreed grocery float. Nursing tasks are done by nurses, not aides.

[Confirm. If yes: whose vehicle, whose insurance, and whether mileage is charged.]

[Confirm and answer plainly. Edmonton families will ask this every winter.]

Every client has a written cold-weather plan agreed in advance, including whether a visit becomes a phone check and who we call if we cannot get there. We tell you the same day, not afterwards.

Caregivers do not lift someone who may be injured. They call 911 if needed, then you, then the office, and a written incident report follows within 24 hours.

Privately, in most cases, yes. CDHCI funded hours cannot be used in a congregate setting.

Edmonton, Sherwood Park and Strathcona County, St. Albert, Spruce Grove, Stony Plain, Leduc, Beaumont, Fort Saskatchewan and Devon.

Yes, alongside the Edmonton Zone palliative programme. Most families need somebody in the house overnight so they can sleep.